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Help with your QR codes and links

Complete a task, understand a QR problem or find the right account access.

Choose the task or problem

Use the guide that matches what you see. A camera that cannot recognize an image, a link that opens a different page and an account-access problem need different checks.

My camera does not recognize the code
  1. Keep the whole square code and its clear border visible. Avoid glare, folds and a cropped image.
  2. Try a different distance and enough light. Check a downloaded original rather than a small screenshot.
  3. For printed material, test an actual sample in its intended location.
Report a scanning problem
The code opens the wrong page or a page that will not load
  1. If a link looks suspicious, stop and report the printed Cabi address without opening it again.
  2. If you manage the code, open that specific QR in your workspace and review Destination, Link availability and Destination schedule.
  3. Check that the destination itself is accessible. Its own login, expiry or permissions can affect what someone sees.
Describe the link problem
I need help accessing my workspace

Workspace management and the membership app have separate account experiences.

  1. Use dashboard sign-in to manage QR codes and workspace settings.
  2. Use the membership app for its member-account experience. Opening an ordinary public QR link does not require a Cabi workspace account.
  3. Use the account recovery shown in the relevant sign-in flow. Keep passwords, access tokens and recovery links out of a general enquiry.
Open dashboard sign-in
Create and name a QR code

Sign in to the workspace you want to manage.

  1. Open QR codes and use its create action, or create a code inside the relevant project.
  2. Give it a recognizable name and set the destination you want someone to open.
  3. Use separate QR codes for placements whose recorded activity you want to distinguish. Group related codes to find them again.
Open QR codes
Change one code’s destination or schedule
  1. Open the specific QR code you intend to change.
  2. In Overview, update Destination and save. Review Destination schedule and its timezone when timed rules are needed.
  3. Keep the existing printed QR address for an ordinary destination edit. Check that you are updating the intended code before saving.
Choose the QR to update
Download and test a QR image
  1. Open the QR’s Design section, choose its appearance and save your changes.
  2. Use Download and choose the PNG background. A white backing keeps the code separate from the material behind it.
  3. Preserve the clear area around the whole square. Test the complete QR link and a real print sample before producing more copies.
Open QR designs
Understand recorded visits
  1. Open a QR and select Activity for its basic seven-day view.
  2. The view includes QR-link opens, including your own visits. Use the displayed dates and timezone when interpreting it.
  3. A recorded visit does not establish a unique person, destination completion, booking, registration or purchase. Separate placement QR codes keep their observations distinguishable.
Choose a QR to view activity

Tell us what happened

Use the report page to describe the problem. Include the printed Cabi QR address if you know it, what you expected, what happened and when. Keep passwords, private keys, access tokens and recovery links out of the message.

You do not need to know the internal cause of a problem. Knowing a public QR address does not establish authority to change its workspace.